Legal

Terms & Conditions.

How we work with you: quotes, payments, delivery, cancellations and refunds.

Last updated: 28 October 2026

1. About these terms

These terms apply to all services provided by Raazfar Digital (“we”, “us”), a sole proprietorship based in South Africa, to you, our client. By accepting a quote, paying an invoice or using our client portal, you agree to these terms. If a signed quote or agreement says something different, that document applies for that project.

2. Our services

We design, build and look after websites, online stores, web apps and custom platforms. We also provide ongoing services such as hosting, maintenance, support and updates. What’s included in each project, the price and the timeline are set out in your quote.

3. Quotes and payments

  • Quotes are valid for 30 days unless the quote says otherwise. Prices are in South African rand (ZAR).
  • Projects: a deposit may be required before work starts, as shown on your quote. The balance is due on completion, before the project is handed over or goes live, unless your quote sets out another payment schedule.
  • Monthly services (such as hosting, maintenance and support) are billed monthly in advance on your billing day.
  • Extra work outside the agreed scope is quoted and invoiced separately before we do it.
  • You can pay by EFT or by card through our client portal at portal.raazfar.com. Card payments are processed by a secure third-party payment provider. We never see or store your full card details.
  • If you choose automatic card payments, you authorise us to charge your saved card for amounts due on your account. You can stop automatic payments at any time by contacting us.
  • If an invoice is overdue, we may pause the related services after giving you notice, and restore them once the account is paid up.

4. Delivery

All of our services are digital. Nothing is physically shipped.

  • A website or app is delivered when it is live on your domain, or when we hand over access to it. Files and designs are delivered by email or a download link.
  • Monthly services are delivered continuously for as long as your subscription is active.
  • The estimated timeline is in your quote and starts once we’ve received your deposit (if any) and the content we need from you, such as text, images and logins. Delays in receiving content or feedback will move the timeline.
  • Before going live, you’ll get a chance to review the work and request reasonable changes within the agreed scope.

5. Cancellation

  • Monthly services: you can cancel at any time with 30 days’ written notice by email or WhatsApp. You’ll be billed until the end of the notice period, and the service stops after that. There are no cancellation fees.
  • Projects: you can cancel a project at any time by letting us know in writing. You pay for the work done up to the date of cancellation. If you’ve paid more than that, we’ll refund the difference.
  • Cooling-off: if you’re a consumer and you accepted our quote online, you may cancel within 7 days without giving a reason. This doesn’t apply to services that you asked us to start within those 7 days.
  • We may cancel a service or project if an account stays unpaid after notice, or if the service would be used for anything unlawful. In that case, you pay for work done and services provided up to the cancellation date.

6. Refunds

  • Deposits are refunded in full if you cancel before we’ve started work. Once work has started, the deposit covers the work done.
  • Project payments for work that has been completed and approved are not refundable. If you cancel part-way, any amount paid beyond the work done is refunded.
  • Monthly services are not refunded for a month that has already started. If you cancel, you won’t be billed after your notice period ends.
  • Billing mistakes: if you were charged in error or charged twice, we’ll refund the full amount.
  • If something we delivered doesn’t work as agreed, tell us and we’ll fix it at no cost. If we can’t fix it, we’ll refund the part of the price that relates to it.
  • Approved refunds are paid within 10 business days, back to the card used for payment, or by EFT to your bank account.

To ask for a refund, contact us at [email protected] with your account number and invoice number.

7. Your responsibilities

You agree to give us accurate information and content, respond to questions and approvals in good time, and make sure you have the rights to any text, images, logos and other material you give us to use.

8. Ownership

Once your project is paid in full, you own the final design and content we created for you, and your domain name stays registered in your name. We keep the rights to our own tools, code libraries and know-how, and may reuse general techniques in other work. Unless you ask us not to, we may show the finished work in our portfolio.

9. Privacy

We only collect the personal information we need to provide our services, send invoices and support you, such as your name, contact details and billing history. We don’t sell it, and we only share it with the service providers that help us run the business, such as our payment provider and hosting providers. Read our full Privacy & Cookie Policy.

10. Liability

We take care to deliver reliable work, but we can’t guarantee that a website or service will always be available or error-free, because it depends on third parties such as hosting providers and payment providers. To the extent the law allows, our total liability for any claim is limited to the amount you paid us for the service concerned in the 12 months before the claim. Nothing in these terms limits your rights under applicable consumer protection law.

11. Changes to these terms

We may update these terms from time to time. The latest version will always be on this page, with the date it was last updated. Changes don’t affect quotes you’ve already accepted.

12. Governing law

These terms are governed by the laws of the Republic of South Africa.

13. Contact us

Questions about these terms, a payment, a cancellation or a refund? Get in touch: